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These are the commonly asked questions that we have received from our customers, feel free to drop us an inquiry if our FAQs do not cover your queries.

Q: Is Unitest Instruments Pte Ltd an Authorized Distributor?

A: We're Fluke, Rotronic & Hach Authorized Distributor, you can be rest assured to purchase from us and get your tools covered by warranty.

Q: How can I order?

A: You can order easily by using our online platform. When you find a product you need, you can add it into your cart with the quantity you wish to purchase, login and go through the ordering process.

Q: Why should I buy online?

A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time. Also, you will have easy access to all of your previous orders any time you want.

Q: What payment methods can I use?

A: Paypal OR you can directly use your card to pay for it through VISA, Master, American Express, Trade Account.

Q: Is price inclusive of GST?

A: Yes, all prices are inclusive of GST.

Q: What are the delivery charges?

A: Local: Applied local transportation and handling fee of $30.00. Waiver of local transportation and handling fee for orders above $200.

International: You can see the DHL shipping fees on the checkout process.

Q: How can I retrieve my password?

A: You can retrieve your password by clicking “Forgot Password”. Instruction on password retrieval will be sent to your email.

Q: How do I change my personal details or email address?

A: You can easily change all your information on your account.  Go to “My Account”, then click “My Profile” and edit the relevant fields needed. Here you can change all your contact information.

Q: Security of our Store?

A: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

Q: Can I track my international order?

A: Yes, tracking ID will be provided.

Q: How do I send my product for repair?

You can contact us at sales@unitestinst.com to send your product in for repair. 

For local customers product repairs, it will be sent through us for repairs. 

For overseas customers product repairs, we will help you to facilitate the repair process too but the necessary freight cost in the process of the product repairs will be covered by you. 

Q: What should I do if I checkout the wrong order?

Contact us at sales@unitestinst.com immediately to inform our sales team. We will guide you through the product return process. Do take note that for overseas customer, all of the necessary freight and bank charges will be covered by you in the process of returning the product. 

Q: How can I contact customer service?

A: If you have question regarding our online store (ordering, account questions, technical questions), please contact marketing@unitestinst.com