FAQs

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These are the commonly asked questions that we have received from our customers, feel free to drop us an inquiry if our FAQs do not cover your queries.

Q: Is Unitest Instruments Pte Ltd an Authorized Distributor?

A: Unitest Instruments are authorized by Fluke and PST (Rotronic), you can be rest assured to purchase from us and have your tools covered by local warranty.

Q: How can I order?

A: You can simply add the product into your cart with the quantity, login and follow through the ordering process. Should you encounter any technical issues, do contact our office number at +65 6659 8878 for assistance. Our operating hours are weekdays, 9.00am - 6.00pm.

Q: Why should I buy online?

A: Ordering online speeds up the confirmation and payment process. After placing your order, you will receive an email order confirmation from our team within 1-2 working days on the latest order status.

Q: What payment methods can I use?

A: You may opt for Bank Transfer, Credit Cards or PAYNOW.

Q: Is price inclusive of GST?

A: Yes, all prices are inclusive of GST.

Q: What are the delivery charges?

A: We offer free delivery within Singapore for orders above SGD $250. For international deliveries, additional freight charges will apply. You may also collect your order from our Singapore office: 18 Boon Lay Way, Tradehub 21, #04-93, Singapore 609966

Q: How can I retrieve my password?

A: You can retrieve your password by clicking “Forgot Password”. Instructions on password retrieval will be sent to your email.

Q: How do I change my personal details or email address?

A: Go to “My Account”, click “My Profile” and edit the relevant fields needed.

Q: Is This Platform Secure?

A: Our web store is secured with SSL Certificate, hence information that you have input is encrypted and will not be available for third parties.

Q: Can I Track International Orders?

A: Yes, a tracking ID will be provided via email.

Q: How Do I Send My Product For Repair?

A: You can contact us at sales@unitestinst.com and our team will assist you. Afterwards, you may send the product to our Singapore office for verification.

Q: What Should I Do If I Check Out The Wrong Order?

A: You may send an email to sales@unitestinst.com with your order ID and we will guide you through the cancellation process. For overseas customers, all necessary freight and bank charges will be borne by you in the process of refund / cancellation. Kindly note all cancellations are subjected to the current order status.

Q: How Can I Contact Customer Service?

A: Should you encounter any technical issues, do contact our office number at +65 6659 8878 or email sales@unitestinst.com for assistance. Our operating hours are weekdays, 9.00am - 6.00pm.